Contact Us

Have questions about our collections, need assistance with your order, or simply want to say hello? Our team is here to help! Fill out the form below or reach us directly via email, and we’ll get back to you as soon as possible.

For quick answers, check out our FAQ below.

Email: info@velorajewellery.com.au

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Frequently Asked Questions

Yes, our pieces are designed for daily wear.

However, it’s essential to consider the nature of the specific items you choose. While some pieces are robust and can withstand regular use, others, particularly delicate or intricately designed items, may require extra love and care!

While our jewellery pieces are crafted to be water-resistant, we recommend avoiding daily or constant exposure to water. Occasional contact with water, such as during a shower, shouldn't cause damage; however, to maintain the beauty and longevity of your jewellery, it's best to remove it before showering. This helps prevent potential wear from soaps, shampoos, and other products that can dull the finish over time.

For the best care, we suggest storing your jewellery in a dry place and cleaning it with a soft cloth after wearing. Enjoy your pieces, but for their lasting beauty, a little extra care goes a long way!

Please see our Care Guide for more information.

Use a soft cloth to gently wipe down your pieces after wearing. Please see our Care Guide for extra information on how to take care of your Velora pieces.

Our return and exchange policy varies, so please refer to our Refund Policy for specific details on eligibility and procedures.